Privacy policy
This policy explains how Double Glazing Zone (“we”, “us”) collects and uses the personal information you provide when you request double glazing quotes through this website. We are the data controller for that information.
What we collect
When you complete our quote form we collect the details you enter:
- your first and last name;
- your email address;
- your phone number;
- your postcode; and
- whether you are a homeowner.
We also automatically capture marketing attribution data so we understand which campaign brought you to the site. This includes the campaign source, medium and term, the landing page you arrived on, your browser user-agent, your IP address, and advertising click identifiers (for example Google or Meta ad click ids) passed in the web address or set by advertising cookies.
How we use your information
We use your details to match your enquiry with a suitable vetted local installer and to arrange your quotes. By submitting the form you agree that we, or a matched installer acting on the enquiry, may contact you by phone about the quote request you made. Any such contact is directly related to your application — we do not use these details for unrelated marketing.
Qualified enquiries may be passed to a matched installer so they can prepare your quote and, if you wish, arrange a home survey.
Legal basis
We process your information on the basis of your consent, given when you submit the form, and our legitimate interest in responding to the quote request you made. You can withdraw consent at any time using the contact details below.
How long we keep it
We retain enquiry data for up to 24 months from your last contact with us, after which it is deleted or anonymised, unless we are required to keep it longer to meet a legal obligation.
Sharing your information
We share your enquiry only with the vetted installer(s) matched to it and with the service providers who help us operate the website and process enquiries. We do not sell your personal information.
Your rights
You have the right to access the personal data we hold about you, to have it corrected or erased, to object to or restrict its processing, and to data portability. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
Cookies
We set first-party cookies for marketing attribution. See our cookie policy for the full list.
Contact us
To ask about your data or to exercise any of your rights, contact us through this website at https://doubleglazingzone.co.uk, marking your message for the attention of our data protection contact. We aim to respond within 30 days.
This policy may be updated from time to time; the version published here is the current one.